Frequently Asked Questions

Yes. We provide seamless executive transfers from Jomo Kenyatta International Airport (JKIA) to all major hubs, including Westlands, Karen, Upper Hill, and Nairobi CBD. Your chauffeur will meet you at the arrivals hall with a personalized name sign.

Absolutely. Beyond point-to-point transfers, we offer flexible hourly and full-day chauffeur services. This is ideal for corporate roadshows, diplomatic missions, or visiting multiple business meetings across the city without the hassle of re-booking.

We provide complimentary flight tracking for all airport pickups. If your flight is delayed, we automatically adjust your pickup time at no extra cost, ensuring your chauffeur is there exactly when you land.

Yes. Kitlio specializes in high-level executive transport. Our fleet includes premium business Sedans and SUVs, and our chauffeurs are vetted for discretion and professionalism, making us the preferred choice for dignitaries and executives.

Definitely. We offer premium vehicle classes specifically for weddings and events in Nairobi. Our "Premium Sedan" and "Business SUV" options provide the elegance and comfort required for your most important celebrations.

Experience a seamless arrival with our comprehensive service. We provide a professional Meet & Greet at the arrivals hall, real-time flight tracking for early or delayed arrivals, and full luggage assistance. Every transfer includes 60 minutes of complimentary waiting time in a premium, climate-controlled vehicle equipped with bottled water, charging ports, mints, and tissues.

Absolutely. Unlike standard taxis, a private executive transfer guarantees availability and fixed, transparent pricing with no surge rates. You benefit from professional chauffeurs rather than gig-workers, high-specification vehicles, and a full concierge experience including flight monitoring and luggage handling—making it the superior choice for business and leisure travelers alike.

Yes. Flight monitoring is a standard feature of our service. We track your flight status in real-time to accommodate early landings or delays, ensuring your chauffeur is exactly where they need to be the moment you exit, eliminating stress and unnecessary waiting.

To account for JKIA or Wilson Airport customs and immigration queues, we offer 60 minutes of complimentary waiting time for all airport pickups. This ensures you have ample time to collect your luggage and clear the terminal without worrying about additional charges.

While apps offer basic point-to-point rides, Kitlio is a pre-booked executive service. We provide curated luxury vehicles, professional chauffeurs, and structured arrival support. With fixed pricing, flight monitoring, and a focus on discretion and reliability, we offer a premium experience that ride-hailing apps cannot match.

Booking your executive ride is simple: 1. Visit our homepage, select your trip type, and enter your schedule details. 2. Click 'Search Vehicles' to browse our premium fleet and choose the car that fits your needs. 3. Confirm your details and complete your payment at checkout. Once finished, you will immediately receive a confirmation email with your driver and vehicle details, including a PDF receipt.

We serve the greater {{ city_name }} area, covering all major business districts, residential neighborhoods, and suburbs. If you are unsure if your specific destination is covered, please reach out to our customer service team for instant assistance.

You can secure your reservation up to {{ advance_booking_days }} days in advance. We recommend booking early to ensure your preferred vehicle is allocated and to qualify for potential upgrades. For same-day service, please contact us directly to check real-time availability.

Each vehicle listed on our website displays its maximum passenger and luggage capacity. For your safety and comfort, we ask that you adhere to these limits. If you are booking via phone or email, please clarify your luggage requirements with our team before confirming.

We offer flexible cancellation options to suit your changing plans. You are eligible for a full refund if you cancel at least 1 hour before your scheduled trip. For full-day bookings, cancellations must be made 24 hours in advance.

Yes. We believe in transparency, which is why our rates are fixed year-round. You will never encounter surge pricing or hidden fees, regardless of the time of day or traffic conditions.

The price you see is the price you pay. All applicable taxes are included in our quotes, and we guarantee there are no hidden surcharges or unexpected costs at the end of your journey.

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. For local convenience, we also fully support M-Pesa payments.

Yes, a 50% deposit is required at the time of booking to reserve your vehicle and chauffeur. The remaining balance is automatically processed 24 hours before your scheduled trip.

We occasionally run seasonal promotions and exclusive offers. To stay informed, we invite you to subscribe to our newsletter or follow our official social media channels.

Absolutely. Every Kitlio driver undergoes rigorous training and comprehensive background checks. They are not just drivers, but professional chauffeurs with deep knowledge of local routes, committed to providing a safe, comfortable, and discreet service.

To ensure an executive experience, our chauffeurs maintain the highest standards of presentation. They are professionally attired in formal dark suits and ties, providing a polished and discreet presence that aligns with the premium nature of your travel.

While we cannot always guarantee a specific chauffeur, we do our best to accommodate requests based on their availability. Please mention your preference to our customer service team when booking.

Your Kitlio fare is all-inclusive and covers fair compensation for your professional chauffeur. While tipping is not mandatory, you are welcome to offer a gratuity at your own discretion should you wish to recognize their exceptional service and dedication.

While an automated rating system is not currently available, we highly value your insights. We encourage you to share your feedback via email; your comments are instrumental in helping us maintain our premium standards and further personalizing your executive travel experience.

Our fleet is designed for luxury and productivity. Features include full climate control, premium leather interiors, on-board Wi-Fi, charging ports, and complimentary bottled water to ensure a first-class travel experience.

We maintain the highest standards of hygiene. Every vehicle is thoroughly cleaned and sanitized after every single trip using professional-grade products to ensure a pristine environment for our next passenger.

In the rare event of an unexpected mechanical issue, we may substitute your vehicle to ensure your pickup remains on time. We prioritize maintaining your schedule and safety; if a lower vehicle class is used, we will proactively refund the difference in fare.

Yes, you are welcome to consume food and beverages during your journey. We kindly ask that you help us maintain our high standards by ensuring the vehicle remains tidy for the comfort of all passengers.

No. To ensure the comfort and health of all our clients and maintain our vehicle interiors, smoking is strictly prohibited in all Kitlio Executive vehicles.